Customer Help

We’re here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

In normal circumstances orders take about a week to arrive. However, due to the COVID-19 pandemic, orders are taking longer.

How do I change my shipping address?

If you have entered the wrong shipping address contact info@bestpegs.com.au ASAP to request that it be updated.

How do I change my shipping address?

Simply email info@bestpegs.com.au ASAP and we can help.

How do I track the status of my order?

Upon mailing your order an Australia Post tracking number will be sent so you can track progress on the Australia Post website.

Will you keep my credit card information on file?

No. Credit Card information is encrypted and is not stored.

Do you charge sales tax?

Best Pegs is currently not registered for GST.

Do you ship to my country?

We currently only ship products within Australia.

Will my items come in one package?

Packs of 20, 40 and 60 pegs come packaged in a canvas drawstring bag. Packs of 80 and 100 pegs come packaged in two canvas drawstring bags. All orders are mailed in a compostable satchel because we are committed to reducing plastic waste.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in full and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

If you wish to return your product please email us

I received the wrong item

If there is an issue with your order please contact us

My order arrived damaged

Oh no! Just get in touch and we’ll sort it out

How do I receive customer support?

Simply email us at info@bestpegs.com.au

What do I do if I entered an incorrect shipping address?

Simply email us at info@bestpegs.com.au ASAP and we’ll make the required change.

Can I change or cancel an order after I’ve submitted it?

If you wish to make changes to an order after it has been submitted email us at info@bestpegs.com.au

Can I pre-order an item that is sold out?

Sure. Just email us at info@bestpegs.com.au

Free Australian shipping!

On all orders!

Easy 30 days returns

30 days money back guarantee

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