refunds and returns

Fear not! If you are having any issues with your products we are here to help!

Firstly, be sure to get in contact with our amazing customer care team at info@bestpegs.com.au and we would be delighted to assist you.

We accept returns within 30 days of purchase/delivery. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. 

Please send your return to:

Best Pegs, PO Box 64, Tugun, Qld, 4224

*Please include your name and order number so that we know it’s from you.

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.

This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Please keep your proof of purchase – e.g. your order confirmation email.

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in full and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Prior to you returning your item, we will require you to email info@bestpegs.com.au with photos of the product, a letter of intention and your proof of purchase or receipt. We will send you an email to notify you if you are eligible for a refund.

If your order is eligible for refund, we will require you to return your item to BEST PEGS, PO Box 64, Tugun, Qld, 4224. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item. Postage costs are currently $8.50 for a 500g satchel, $11.50 for a 1kg satchel, and $14.50 for a 3kg satchel.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bestpegs.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@bestpegs.com.au and send your item to: PO Box 64 Tugun, Qld, 4224.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Best Pegs, PO Box 64, Tugun, Qld, 4224

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.